We would love to hear your thoughts, concerns or problems with anything so we can improve!
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Thank you for submitting your feedback
Your university or college is committed to The Code and wants to hear your feedback to help continue to raise the standards of student accommodation.
If you do have a problem with your accommodation, there is a clear process laid out by The Code to help put things right.
1
Accommodation Office
Raise the issue with the accommodation team directly.
Already done this? See the next step
2
Institution internal procedure
If you're unable to resolve this with the accommodation team, you can raise the issue formally through the internal complaints procedure of your university or college. (Your Students’ Union can offer further advice if you're unsure about how to make a complaint).
Already done this? See the next step
3
Independent body
If you've completed the internal complaints procedure, i.e. you have a Completion of Procedures letter, but you’re not satisfied with the outcome then you can get in touch with the OIA. This is an independent body set up to review student complaints.
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